• J.R. (Brookfield, CT): “We try to be loyal to those who have always looked after us. In a time when “customer service” is often used as a catch phrase, you and your company personify what the definition should be. Thank you again, for helping us out.”
  
• Ryan D (New Milford, CT): “Hi! All of us at New Milford Community Ambulance would like to thank Bob Hanna, Alan Conn and the rest of the Arwood crew for coming to our rescue yesterday. While out on a call yesterday morning we lost the chain assembly for our OnSpot automatic tire chains. Fearing we’d be in a jam for this weekend’s storm, the guys from Arwood Waste in New Milford stepped in and donated the parts we needed to get back in the game. They even sent a service truck and crew up to handle the repair. It’s very reassuring to know that we’ve got such great neighbors looking after us.”
• Kathleen (Coventry, CT): “Hi! I just wanted to thank you for excellent service! This morning my garbage was not picked up (I think I had the can a little bit hidden by a tree…my fault I’m sure) so I called. The driver returned IMMEDIATELY! My (almost) 2 yr old son and I watched and waved from the window and the driver returned our wave and gave a few honks. My son LOVED it and it made our day!!!! It might sound silly but I wanted to cry because it was just SO nice and appreciated!!! I hope you can relay this message to the wonderful driver who picked up and went above and beyond on 11/13. Thank you again! ~Kathleen~”
• Rod Swift, GM, (Brewer Stratford Marina): “Thank you for the service this year. All was very good. Great drivers, good attitudes.”
• Laura-Jean (Danbury, CT): “I have to say, the gentleman who picked up our garbage today was very delightful my grandmother got home late last night from work and forgot to put the trash can down. And no one woke up in time to put it out for the 6:30 am pick up. Our pick up guy was nice enough to grab the garbage can from the top of the driveway and bring it down for it to he dumped into the truck. Thank you so much! It was to my understanding that we didn’t have a choice to go with this company due to unknown reasons. But again thank you so much. Also my son enjoys seeing the garbage truck every Tuesday.”
• Drawing From A Young Fan (Ridgefield, CT):

  

• James from JP Gifford Market And Catering (Kent, CT): “Please let someone know we have a great driver. One of the nicest, most courteous and attentive guys I run into each week. His name is Corey.”
• Norma (Westbrook, CT): “Recently I was a customer of Arwood and want to notify you of the exceptional customer service I received from some of the employees. A little background; I was making advance ‘long distance’ arrangements to clean out my mother’s home in Westbrook, CT (I live in Northern VT). I spoke to Carina Shaw, explaining my plan to have a dumpster delivered before I arrived in CT, etc. Carina was extremely helpful by answering all of my questions and assuring me the dumpster would be on location. When I arrived in Westbrook, the dumpster was in the driveway and left room to swing open the back door for easy loading – that helped ! Once the dumpster was filled (a Sunday) I called Carina early Monday morning and she arranged for another empty dumpster to be delivered that day ! (I was definitely on a limited time schedule to complete the house cleaning…..). Then, for a third time, on Thursday afternoon, I requested another dumpster (#3), Carina arranged delivery that day. Wow, this was extraordinary customer service and so appreciated. I met the first 2 drivers, Scotty and Rob, and they were both wonderful truck drivers (not much room to maneuver ) and very friendly. Your employees were all great to deal with and made my work easier. Please let them all know how much I appreciated their help and service. I will certainly recommend your company to others in CT and speak very highly of your service. It was a pleasure to do business with a professional crew. Please give Carina my personal ‘Thank You’ for her sensational attitude and sense of humor !!”
• Karen (New Milford, CT): “Just a ‘thank you’ for great service, professional drivers and weathering this brutal winter. Particular ‘shout out’ to my drivers on Mcnulty Dr. If I’m out they always wave, if trash doesn’t always make it in the truck, they pick it up. I really appreciate their work!”
• Dana: “Thank you for making the 17th annual Source to Sea Cleanup a success! On Friday and Saturday, roughly 2,000 volunteers headed out on foot and by boat. While most of our groups were met by clear skies, several groups were undeterred by the rain. Together, they removed tons of trash from the Connecticut River and its tributaries. Each year, volunteers express their satisfaction at having been part of the cleanup. As volunteer Susan Norton exclaimed, “I love to think how I’m connected to everyone else on the river at this moment in time.” We could not have done this without you. Attached are a few photographs to give you a glimpse of what you helped to accomplish. As tallies and registration lists come in from our volunteer group leaders, we’ll begin compiling this year’s Cleanup Chronicle. When this publication goes out to our members and friends in December, it will include our sincere appreciation for Arwood Waste  support. We hope you’ll proud of the part you played in this wonderful event. On behalf of the river, our volunteers and the council, thank you for your generosity.”
• Ed Dobransky, Manager-Support Services (Sacred Heart University): “Thank you for your ‘Ultimate’ service to us at SHU. As always, Arwood can be relied on to provide whatever service is needed whenever and wherever!!!”
  
• Joshua: “To the staff at all Arwood! Thank you for your understanding and helping out a family in need these are the type of company’s that will last and get great reviews. Thank you all American.”
• Ramesh (Danbury, CT): “As new customers of Arwood Waste my wife and I want to express our gratitude for the terrific job, prompt service and follow up. We couldn’t be more pleased! From my first call to request an estimate, everyone was professional and pleasant to deal with. I’m very happy with the high quality of response and individual attention provided. Your pricing is competitive, and the service was impeccable. I am delighted to be able to recommend to my friends when I get the opportunity.”
• Shawn (Brookfield, CT): “I just happen to look outside when the garbage truck showed. I watched the driver unload both cans. The first can had something fall out of it on the ground. He stopped the truck, got out and made sure it was put into the truck. I know it does not sound like much but it is something I want to thank you for and thank the driver as he could have easily just drove away leaving the garbage on the ground. In a world were service does not seem to matter anymore and were people don’t take any pride in what they do it was refreshing to see this. Thank you and thank you to the driver.”
• Nate (Danbury, CT): “..you are awesome! thanks for working with me and sorry for being such a pain. great customer service! such a pleasant experience. I will recommend you and your company to my family and friends!”
• Ward (Ridgefield, CT): “I really meant what I said. It is like a breath of fresh air working with all of you. The quick responses and ‘we will take care of it’ attitude is awesome! I will recommend you guys to everyone I know.”
• Richard (Sherman, CT): “Thanks for the quick response. I am usually used to getting shoved here or there dealing with companies when anything is wrong with an account. You are very on the ball. You have the record for solving a problem with my account in the least amount of time.” “After switching from my garbage company due to service issues I found that Arwood takes it to the next level when it comes to service. There open on Saturdays so you can speak with a live person! I called yesterday and spoke to a nice lady that listen, was able to supply me with all the information I was looking for and was able to rectify my issue. Something so simple that many companies forget about , Customer Service. Keep it up Arwood!”
• (New Milford, CT): “What a great company. I have residential trash service with All American in New Milford. I forgot to put it out this past Thursday. I called explained that I forgot and they sent someone on Friday to pick it up. This is service! Way to be Arwood Waste! We appreciate your great service! It’s the small things that make a difference.”
• “What a friendly staff. I ordered one of those containers because I was moving. I did not know much about them until I called Arwood Waste. The rep was very through compared to the other companies I called. When all was said and done I would use them again.”
• “You guys are the best! On Jan 4th I didn’t realize you were making your runs and didn’t bring down my black bin. But you were kind enough to come back for a pick up at my place. Thanks again guys!”

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